MAJESTY SKIS AMERICA WARRANTY POLICY

Warranty Coverage Disclaimer:

This warranty covers only Majesty brand products purchased from an authorized retailer in the United States or Canada, or directly from www.majestyskisamerica.com.

Majesty Skis America LLC does not process claims for products acquired outside the United States or Canada, including products purchased from discount internet retailers outside North America. If you purchased your Majesty products outside the U.S. or Canada, please contact the seller directly.

Warranty Conditions:

Majesty Skis America warrants that Majesty products are free from manufacturing defects in material or workmanship for 24 months from the original date of purchase. This warranty covers all Majesty skis, bindings, ski poles, and eyewear.

  • Proof of purchase: A copy of the original receipt or electronic order confirmation is required. No exceptions.
  • Majesty’s only obligation under this warranty is to repair or replace the defective product. If repair or replacement is not feasible, Majesty may offer a store credit valid for 12 months.

Park Skiing – Warranty Void:

Park and terrain obstacle skiing are high-impact environments where skis often come into contact with hard surfaces like rails, boxes, and concrete. When you choose to ski in terrain parks, you do so at your own risk—and that includes the risk of damaging or even destroying your skis, sometimes as early as your first run.

Majesty Skis are built to perform, but no ski is indestructible. Any damage caused by impacts with anything other than snow, including edge cracks, binding tear-outs, delamination, and other physical damage, will void your 2-year limited warranty. If you choose to ride terrain parks, you accept the risk of damage from hard surfaces.

How to File a Warranty Claim:

Please follow these steps to begin the warranty process:

  1. Self-assess whether the product has a legitimate manufacturing defect or if the damage occurred due to misuse.
  2. Contact us using the "Contact Us" form and include the following:
    • Product details (model, size, color)
    • Description of the defect and when/how it occurred
    • Proof of purchase and purchase details (retailer and date)
    • Your contact information (name, phone, email)

We will review your claim and may request additional information, such as photos of the defect. If your claim is valid, we may offer a repair, replacement, or credit.

General Warranty Guidelines:

  • Majesty Skis America has sole discretion to determine if a product has a manufacturer's defect.
  • Warranty is valid only for the original purchaser and is non-transferable.
  • Coverage applies only with the original proof of purchase from a U.S. or Canadian retailer.
  • The warranty does not cover damage from abuse, misuse, or improper fit.
  • Repaired or replaced products are covered for the remainder of the original warranty period.

Skis and Ski Poles – 2-Year Warranty Guidelines:

Covered:

  • Manufacturing defects in workmanship and materials
  • Products purchased in the U.S. or Canada

Not Covered:

  • Products purchased outside the U.S. or Canada
  • Normal wear and tear (e.g., top sheet damage, scratches)
  • Damage from misuse or impact (e.g., rocks, stumps, rails, curbs)
  • Damage from improper binding installation
  • Skis mounted more than once
  • Damage caused by solvents, adhesives, or chairlift accidents
  • Consequential or incidental damages

Goggles – 2-Year Warranty Guidelines:

Covered:

  • Defects in workmanship, frame, straps, hinges, and lenses

Not Covered:

  • Scratches or damage to the lens or frame from impact or improper use
  • Lens damage from improper cleaning or attempts to replace the lens
  • Damage from misuse or poor fit

Apparel Warranty Guidelines:

Majesty garments are warrantied against manufacturing defects but not for issues like improper fit, use, or care.

Covered:

  • Defective sewing, zippers, snaps, or drawstrings

Not Covered:

  • Normal wear and tear, fading, shrinkage, rips, or tears
  • Damage caused by improper washing or drying

Note: Dirty or soiled garments will not be inspected and will be returned or recycled at the customer’s expense.

Shipping Guidelines:

If you are shipping skis for warranty service:

  • Remove bindings before shipping. Majesty is not responsible for any bindings shipped with the skis.
  • Use a sturdy box and protective packing materials.
  • If provided, include the Return Authorization Number (RA#) on the outside of the box.